Frequently Asked Questions

Find answers to the most common questions below. If you can't find the answer here, don't hesitate to contact us..

When will I receive my order?

We deliver within four weeks, faster than most furniture retailers.

What is your return policy?

You can return orders within 30 days of delivery for a full refund, minus return shipping costs.

How do I make a warranty claim?

If you’re not fully satisfied with the quality of your order, contact us by email at contact@musecraft.com and we’ll send a technician to fix the problem. Our warranty policy may also be viewed here.

What's included in free shipping? 

We are pleased to offer free white glove delivery on all orders, ensuring our customers receive their items without any additional shipping costs.

What can I expect from white glove delivery?

With our free white glove delivery service, our team will bring the items into your home, sparing you the hassle of moving heavy packages. We will also take care of removing all packaging materials.

If you order a bed, you can add assembly and installation for an additional fee of $89.