WARRANTIES

 

 

1 Warranty coverage begins the date of shipment and is calculated on a pro-rated basis. The formula used for calculating the pro-rated value is month(s) used divided by month(s) warrantied, multiplied by current suggested retail price.

2 Negligence by the user or mover of the product or accident, improper care, maintenance, repair or failure to follow directions for proper use are not covered by the warranty.

3 All components filled with foam, which may include backs, arms, cushions and toss pillows will flatten and soften with use. The foam will conform to the shape of the user, but should not lose resiliency or the ability to recover from compression. Flattening and wrinkling is considered normal wear.

4 Cushions containing feather will have a relaxed and wrinkled appearance, with a 2" to 3" fluffy crown in the middle. They need to be fluffed and flipped regularly. Feathers occasionally poking through the fabric is considered normal performance and is not a defect.

1. ABOUT YOUR NEW FURNITURE

1. Every piece of furniture is wrapped securely to prevent any damage during transportation. This may cause irregular folds or imperfections which will gradually disappear with use. You can gently pat the seat cushions and back cushions, reshaping the covering with your hands.
2. You may notice your foam to be firmer than the showroom piece you observed when you made your purchase. This is because the high-density materials we use require a “break-in” period. They will soften as you begin to use and enjoy your furniture. If seat cushions are removable, make sure to rotate them periodically to ensure even wear of both the foam and covering.
3. Wooden feet may show some variations in colour or natural graining.

 

2. SAFETY

Failure to follow the below directions could result in injury and/or damage:

4. Use extreme caution when operating moving mechanisms making sure limbs and other obstructions are clear of leg rests and other moving parts before operating.
5. Do not stand or jump on furniture. Do not sit on product arms

 

3. WARRANTY LIMITATIONS

1. The limited warranty provides coverage to the original purchaser only and covers only manufacturer's defects when used in normal conditions.
2. This warranty, expressed or implied, does not apply to any condition or damage resulting from neglect, misuse, abuse, or any condition resulting from incorrect or inadequate maintenance. This includes, but is not limited to, moving of the furniture, accidents, unauthorized repairs, improper cleaning and failure to follow directions for proper use. 
3. The terms of warranty take into effect from the date of shipment.
4. This limited warranty does not cover any damage resulting from exposure to sunlight or colour fading, household humidity, or incorrect application of chemical treatment or any protective coating applied by the dealer or the consumer. 
5. Our warranty does not cover products sold in “As Is” condition, products sold “Second Hand” or products purchased from a retailer or any other form of reseller not authorized by Musecraft.
6. If manufacturing defects are found, it is the consumer's responsibility to contact Musecraft immediately, and notify us of the problems.
7. We do not guarantee the exact matching of fabric patterns.
8. Musecraft shall, in no event, be responsible for any incidental or consequential damage and in no event shall the responsibility of Musecraft exceed the purchase price of the product or its replacement.
9. Musecraft voids responsibility on any accidents resulting in injury due to improper use of mechanisms and furniture.

 

If you’re not fully satisfied with the quality of your order, contact us by email at contact@musecraft.com or call us at (888) 255-5002 and we’ll send a technician to fix the problem.