Frequently Asked Questions

Find answers to the most common questions below. If you can't find the answer here, don't hesitate to contact us.

When will I receive my order?

Our current lead time is 12 weeks.

What is your warranty policy?

If you’re not fully satisfied with the quality of your order, contact us by email at contact@musecraft.com and we’ll send a technician to fix the problem. We cover all workmanship and material issues for 1 year from the date of purchase. 

Do you offer white glove delivery?

Yes, we offer white glove delivery within the Lower Mainland, British Columbia for a fee. With our white glove delivery service, a team will bring the items into your home, sparing you the hassle of moving heavy packages, and remove all packaging materials. We can also install beds upon prior request. 

What should I do if the drawers in my console are not aligned?

It is normal to have some drawers shift during transportation. All Musecraft drawers are equipped with a manual adjustment mechanism under each drawer. This allows for fine-tuning drawer alignment that moves drawers horizontally or vertically. For detailed instructions on how to align your Musecraft drawers after installation, you can download the instructions here.